Refund policy
Return & Refund Policy
Last Updated: July 24, 2026
Welcome to Cratexa.shop. Customer satisfaction is our priority, and we aim to provide high-quality products and services.
Returns
You may request a return within 7 days of receiving your order if:
-
You received the wrong item.
-
The item arrived damaged or defective.
-
The item is significantly different from what was ordered.
To be eligible for a return, the item must be:
-
Unused and in its original condition.
-
In its original packaging with all accessories included.
-
Accompanied by proof of purchase.
Non-Returnable Items
The following items cannot be returned:
-
Used or damaged items caused by the customer.
-
Digital products or downloadable content.
-
Gift cards.
-
Clearance or final sale items.
Refunds
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Exchanges
We only replace items if they are defective, damaged, or if the wrong item was delivered.
Return Shipping
-
If the return is due to our mistake (wrong or defective product), we will cover the return shipping cost.
-
If the return is for any other reason, the customer is responsible for return shipping charges.
Order Cancellation
Orders may be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled.
Contact Us
If you have any questions about our Return & Refund Policy, please contact us.
Website: cartexashop01@gmail.com
Email: support@cratexa.shop
Thank you for shopping with Cratexa.shop.